Careers

Client Services Receptionist

Position Overview:
The Client Services Receptionist is an hourly, part-time position that serves as an advocate and liaison to our homeowners from application to completion of construction and move-in while working to remove barriers to their recovery.

Essential Duties and Responsibilities:

  • Greets visitors and maintains visitor log.

  • Central point of contact for all incoming calls for the organization. Screening incoming calls to identify prospective clients and/or refer to other RTH resources as needed; track incoming data for reporting.

  • Interview prospective homeowners and work with them to complete an application for RTH assistance.

  • Research service organizations and refer homeowners who require housing, food, or other needs to appropriate services.

  • Act as a reliable point of contact for the homeowners throughout the rebuilding process; ensuring the homeowner understands where they are located in the program pipeline at all times.

  • Input homeowner data and upload documents into the database (Salesforce); update case notes daily.

  • Process and distribute mail as appropriate.

  • Maintain supply inventory and process monthly orders for required items.

  • Scanning all incoming checks into the Evernote system and distribute to the Finance Office for deposit.

  • First point of contact for troubleshooting office facility issues (utilities, fire alarm, etc.).

  • Coordinate office events (holiday parties, staff meetings, etc.).

Requirements:

  • High School diploma or equivalent.

  • One to two years of general work experience and/or training in customer service.

  • Experience with Customer Relations Management Systems is preferred (i.e., Salesforce, Razors Edge, etc.).

  • Excellent computer skills in Microsoft Windows and Google Suite.

  • Extensive use of the internet and cloud-based software.

  • Constituents Relationship Management systems and databases/spreadsheet software.

  • Experience with online, digital, and social media (e.g., Facebook, Twitter, Constant Contact, etc.).

Compensation and Benefits:

  • $17-$20 hourly based on experience, 20 to 24 hours weekly

  • 13 paid holidays at the candidate’s normal daily rate (working an average of 24 hours/week, the candidate would receive 5 hours of paid leave for the holiday).

  • An additional 24 hours of Paid Time Off (PTO) for observance of religious holidays or sick leave are available after the initial probationary period of 90 days.

  • Paid vacation is available after six (6) months of employment and accrues depending on the average work schedule.

Submit a cover letter, resume, and references to:  RTHHumanResources@rebuildinghouston.org